9 TOWN TRANSIT SERVICE
Service Guides
How to use the 9 Town Transit Bus
• Who is the Estuary Transit District?
• Who can use 9 Town Transit buses?
• What are the operating hours and holiday schedule?
• What is an 前ff-Route' stop and how do I schedule one?
• What does 'Flag Stop' service mean?
• What is 船oor-to-Door' service? ' and do I have to wait outside?
• What if the bus is late and how can I check on my ride?
• What is a transfer and how does it work?
• What transfers do you accept?
• What is the fare and are there discounts available?
• Where can I purchase Multi-Trip Tickets?
• How do I register a complaint?
Who is the Estuary Transit District?
District was formed in 1981 by the nine towns of the Connecticut River Estuary Region to provide local, coordinated public transportation for residents of the area. The District operates a flexible service route (fixed stops with deviations) in the shoreline towns of Clinton, Westbrook, and Old Saybrook, Monday through Saturday. Rural dial-a-ride service is also available in all nine towns on a limited schedule Monday through Friday. The District participates in the Jobs Access Program through Regional Growth Connection . Back
Who can use 9 town Transit buses?
9 Town buses are public transportation and available to everyone. Back.
What are the operating hours and holiday schedule?
Different services operate during different hours. Hours are listed with each service schedule. All schedules are available here. Bus service is not available on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Back
What is an 前ff-Route' stop and how do I schedule one?
All 9 Town Transit routes operate as 詮lex Routes. This means that while our buses have schedules and routes to follow, they can deviate off the route within a limited area to pick passengers up from their homes. These off-route stops must be scheduled at least 24 hours in advance by calling (860) 510-0429. The fare for this service is $2.50.Back.
What does Flag Stop service mean?
Flag stop simply means that passengers may flag the buses down along the route and drivers will pull over at a location that is safe to board. Passengers may ask the driver for stops anywhere along the route. Drivers may enter parking lots to safely pick-up and drop-off passengers. Back.
What does 船oor-to-Door' Service mean? And do I have to wait outside?
Door-to-Door service means that the driver will offer assistance to all passengers getting on and off the vehicle. In addition drivers will escort passengers from their front doors to the bus and back again on the return. However for safety reasons drivers can not assist anypassenger in a wheelchair up or down any steps.
Passengers do not have to wait outside for any Off-Route, Transit-on-Call or Dial-a-Ride trip they schedule. They will need to wait at a place where they can see the bus pull up. Drivers can wait no more than 5minutes before moving on. Back.
What if the bus is late and how can I check on my ride?
Passengers are encouraged to call Customer Service at (860) 510-0429 or (860) 388-1919 anytime to check on their ride. Back
What is a transfer and how does it work?
Transfers are free and are issued to passengers who need to use a second bus to complete their trip. Passengers should ask for a transfer slip as they board the first bus. Transfers are only good on the next bus. When you board the second bus give the transfer slip to the driver. Back
We accept transfers From CTTRANIT 全' Route, also referred to as the DATTCO bus in Madison. Free transfers from the Shoreline East Trains are available to monthly ticket holders. Back.
Bus schedules are available here on the web-site, at many locations along the route and on board all our buses. Passengers may request one at local libraries, town halls or by calling Customer Service at (860) 510-0429 or (860) 388-1919. You can also ask for a schedule from the Contact Us section of the web-site. Back.
What is the fare and are there discounts available?
On-Route and flag stop service $1.25
Off-Route and Transit on Call $2.50
Multi-trip tickets (10 rides) $ 11.50
Where can I purchase Multi-Trip Tickets?
Multi-trip tickets can be purchased on the buses from the drivers or by calling Customer Service at (860) 510-0429 or (860) 388-1919. Back
How do I register a complaint?
You may use the Contact Us section of the web-site or call our Customer Service numbers at (860) 510-0429 or (860) 388-1919 or the main office at (860) 395-089. Back.